Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dailylife2025@163.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dailylife2025@163.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dailylife2025@163.com.

General Return and Refund Policy

Thank you for your purchase. We hope you are completely satisfied with your order. If you are not entirely satisfied with a product, please find important information regarding returns below.

Generally, we strictly process warranty claims and customer compensation requests in accordance with our policy. We have full confidence in the quality of our products and value our customers' rational choices over impulsive purchases. Therefore, we generally do not accept returns without a valid reason.

If you receive a product that is defective, please contact us immediately. We will handle your complaint according to our return policy and strive to resolve the issue quickly – through replacement or repair, if necessary.

I: 14-Day Right of Withdrawal (Return for Refund)

You have the right to withdraw from this contract (transaction) within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, or email).

II: Conditions for Return

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging, which must be undamaged. The item must have all tags attached. Please provide proof of purchase (e.g., your order confirmation). A valid reason for the return must be provided, and prior communication with our customer service team is required.

III: Return Process

Easy 3-Step Return Process:

Step 1: Contact our customer service team via the contact form on our website or send an email to support@kingfable.com, quoting your order number.

Step 2: Ship your order back to us
Please send the item(s) to the address provided on the return form, including the completed return form inside the package. It is essential to include a tracking number with your return shipment. As the sender, you are responsible for the item until it reaches us; we want to avoid any misunderstandings.

Step 3: Refund Processing
Once we have received and inspected your returned package, we will process your refund. The refund will be initiated within 5 business days.

IV: Refunds

After receiving and inspecting your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 5 business days. Please understand that your bank or credit card issuer may take some time to post the credit to your account. Specific circumstances will be handled according to actual communication.

If you haven't received a refund after 15 business days, please contact us at support@joynibaby.com.

V: Non-Returnable Items

The following items are exempt from being returned:

  • Custom or personalized items

  • Perishable goods, such as food, flowers, or plants

  • Personal care goods (e.g., cosmetics)

  • Hazardous materials, or flammable liquids or gases

  • Sale items or items purchased with vouchers, unless explicitly stated otherwise

VI: Information on Color Differences, Size-Related Issues, and Custom Products

  • Color Display: Due to technical limitations, colors displayed on screens may vary slightly. We strive to ensure colors are shown as accurately as possible.

  • Size Selection: Please refer to our size chart before purchasing to select the appropriate size. If the size received differs significantly from the size indicated in the chart, please contact us.

  • Custom Orders: For personalized or custom-made products, orders can only be cancelled within 24 hours of placement. After 24 hours, production has commenced, and returns or refunds are not possible.

Conclusion

We highly value customer satisfaction and fair business practices. Simultaneously, we ask that you order our products responsibly and only initiate returns for valid reasons. Thank you for your understanding and trust!

Should you have any questions, please do not hesitate to contact us: